Frequently Asked Questions
Construction
Do any of the cabinets contain any particleboard?
Our products are constructed from solid Birch hardwoods and furniture grade plywood. There is no particleboard contained in our cabinetry box. Our plywood is also CARB2 compliant for restricted formaldehyde emissions. For more information on our solid wood cabinets, contact us today!
Are the doors solid wood?
All doors, drawer fronts and frames are constructed from 3/4″ solid Birch hardwood. The styles that feature solid wood center panels are: (Cambridge Saddle, Cambridge Cherry) The lines that feature MDF center panels are (Cambridge White, Yukon White, Springfield White) The lines that feature Veneered MDF center panels are (Cambridge Toffee, Yukon Sable, Shaker Ebony). Please contact customer service for information on doors not listed at info@rchappy.com or 1-833-rchappy.
How are your drawers constructed?
Our cabinetry features 4-sided drawer boxes constructed from 5/8″ thick solid hardwood featuring dovetail joints and a fully captured, 3/8″ thick plywood floor. All our styles except for Manchester come standard with full extension under mount soft close drawer glides. The Manchester line comes with side mount epoxy glides.
How is the interior of the cabinet finished?
Our cabinetry comes standard with UV coated natural interiors. Glass door “GD” cabinets have interiors that are painted or stained to match the exterior. The Manchester line comes with a veneered interior that matches the exterior.
Are your products CARB2 certified?
Yes, all Reflections Cabinetry products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.
Are these cabinets strong enough to support a granite top?
Our “all-plywood” construction insures the strength required to support granite, concrete or any other countertop material that you may select. No additional cabinet reinforcement is required.
Do your cabinets have 'soft close' doors?
A soft close door feature is standard on all cabinet styles except for the Manchester line.
Do I need a finished panel for the exposed cabinet ends?
No, all our products come with finished exteriors.
Ordering
What forms of payment do you accept?
We accept all major credit cards (Visa, American Express, MasterCard and Discover) via PayPal.
What is your order acceptance policy?
Reflections Cabinetry reserves the right at any time to accept or decline a customer’s order for any reason. This includes lack of availability of products, failure by the customer to satisfy payment terms.
How do I measure for cabinets?
You may reference our planning & design tools. It is the sole responsibility of the customer to provide correct measurements.
Do you offer credit terms?
We currently do not offer any sort of credit terms to our customers. All orders must be paid in full prior to shipping.
What is your return policy?
We do not accept returns. Read our full return policy.
Delivery
How do you ship your cabinetry?
Most orders will be shipped on a pallet via LTL (Less Than Truck Load) carrier. Some small items may ship via UPS.
How long will it take to receive my cabinets?
All standard orders are processed and shipped out of our facility within 3-5 business days. Transit time to your location can vary from 1-6 business days depending on your location. Orders requiring modifications and/or assembly will require a few additional days to process.